Team Lead - Customer Service

Join PickMe in Colombo as a Team Lead for Customer Service. You'll lead a dynamic team of representatives, focusing on team performance, quality assurance, and training. Responsibilities include monitoring KPIs, performance evaluations, and maintaining high customer service standards. Requirements: Bachelor’s in Business or related field, 3-5 years in call center environment with leadership experience, and proficiency in CRM systems. Flexibility to work evenings and weekends is essential.